سياسة ألإستبدال و الإسترجاع

Return Policy The customer has the right to return the product within 7 days from the date of receipt. Conditions The product must be in its original condition, unused, and undamaged. The product must be accompanied by the original purchase invoice. The following products cannot be returned: - Customized or made-to-order products. - Used or damaged products. - Products purchased through offers or discounts. The customer bears the shipping cost for exchange or return unless there is an error from the store. How to request a return To request a return, the customer must contact customer service via email at: [email protected] Or by phone at: 0510100004 Return procedures After requesting a return, the store will arrange to receive the returned product from the customer. The customer can return the product to one of the store-approved delivery centers. After receiving the returned product, the store will inspect it to ensure it meets the above conditions. If the product meets the conditions, the amount paid will be refunded to the customer within 14 days. Exchange Policy The customer has the right to exchange the product within 14 days from the date of receipt. The customer can exchange the product for another of the same type or a different type. Conditions The product must be in its original condition, unused, and undamaged. The product must be accompanied by the original purchase invoice. The following products cannot be exchanged: - Customized or made-to-order products. - Used or damaged products. - Products purchased through offers or discounts. The customer bears the shipping cost for exchange or return unless there is an error from the store. How to request an exchange To request an exchange, the customer must contact customer service via email at: [email protected] Or by phone at: 0510100004 Exchange procedures After requesting an exchange, the store will arrange to receive the returned product from the customer. The customer can return the product to one of the store-approved delivery centers. After receiving the returned product, the store will inspect it to ensure it meets the above conditions. If the product meets the conditions, the old product will be replaced with the new product within 14 days. Exceptions to the Return and Exchange Policy The return and exchange policies may vary depending on the type of product or service purchased. For example, products purchased through offers or discounts cannot be returned unless they are defective or damaged. RFCO || رف كو [email protected]